Payment System

The primary objective was to implement a comprehensive payment administration system to streamline the process and improve the efficiency and accuracy of payment management.

Objective

User

Management Team / Supervisor

Challenges

OneClass management teams and supervisors faced challenges in effectively managing and administering payments including Q&A tutors, moderators and LT tutors. The existing payment administration process was manual, time-consuming, and prone to errors. This resulted in delayed payments, discrepancies in financial records, and dissatisfaction among users.

Solutions

  • The system automated the payment processing, eliminating manual intervention and reducing the likelihood of errors or delays.

  • Q&A tutors, moderators and LT tutors could rely on the system to handle payment calculations, invoicing, and distribution accurately and in a timely manner.

1. AUTOMATED PAYMENT PROCESSING

LT Tutor dashboard - total earned

  • The system facilitated the efficient disbursement of funds to tutors, ensuring they received their earnings on time.

  • Admins could initiate payment disbursements based on predefined schedules or manual requests, with clear visibility into the disbursement process.

3. DISBURSEMENT MANAGEMENT

Management team & supervisors could monitor the status of payments, view transaction details, process the payment, adjust the payment, check payment history, import and export the financial data.

2. EACH PAYMENT TRACKING

Payment admin panel

Payment admin panel - payment history

Payment admin panel - payment adjustment

Payment admin panel - export & import

Results

  • The new system significantly reduced manual effort, saving time and resources for payment administration.

  • Management team and supervisor could focus on value-added tasks instead of manual payment processing and reconciliation.

1. IMPROVED EFFICIENCY

  • The automated system minimized errors and discrepancies in payment calculations and records.

  • Tutors and moderators experienced improved accuracy and reliability in payment-related processes.

2. ENHANCED ACCURACY

  • The streamlined payment administration process ensured prompt and timely payments to tutors and moderators.

  • Tutors and moderators appreciated the reliability of receiving their earnings on time, enhancing their satisfaction with the platform.

3. TIMELY PAYMENT

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