Q&A System
The primary objective was to address students' academic queries promptly by providing an easy-to-use platform. The focus was on enhancing the user experience for tutors and moderators in delivering answers to students while ensuring the management team could maintain quality control, track tutor performance, and promptly address client concerns.
Objective
User
Management Team / Students / Tutors / Moderators
Challenges
Lacking quality control of the answers, performance track of tutors and moderators, and promptly addressing client concerns on time.
1. MANAGEMENT TEAMS
2. CLIENTS (STUDENTS)
Struggled to get accurate and reliable answers to their questions on time.
Lacking of communication between each other when facing the issue to provide the best answers to clients.
3. TUTORS & MODERATORS
Solutions
The system enables efficient team management, allowing administrators to manage user accounts, roles, permissions, and access levels. This ensures proper control and organization of tutor and moderator activity on the platform.
1. MANAGEMENT SYSTEM
Content Moderation
User Management
Performance Tracking
Analytics and Reporting
Communication and Notifications
Functions included:
Q&A Management System Interface
Q&A Management System - question transfer
Q&A Management System - question show page
2. USER-FRIENDLY INTERFACE TO POST AND ANSWER QUESTIONS
The interface of Q&A platform is designed to be intuitive and accessible, ensuring a seamless experience for students, tutors and moderators.
Qualified and experienced tutors and knowledgeable moderators formed a pool of responders. They provided accurate and reliable answers to student questions, ensuring the quality of information shared on the platform.
3. EXPERT RESPONSES
The moderation process is employed to ensure the accuracy, relevance, and adherence to community guidelines for all questions and answers. This maintained the integrity of the platform and enhanced the trustworthiness of the shared knowledge.
4. MODERATION AND QUALITY CONTROL
The platform sent notifications to relevant users when questions were asked or answered. This ensured that students received prompt notifications about responses to their inquiries, enabling timely access to the information they needed.
5. NOTIFICATIONS AND TIMELY RESPONSES
Q&A Platform - for students, tutor and moderators academic solution
Results
Students had a reliable platform to seek academic solutions, enabling them to clarify doubts and deepen their understanding of study.
1. ENHANCED ACADEMIC SUPPORTS
Students received prompt and accurate responses to their questions, eliminating delays and frustration associated with seeking information elsewhere.
2. TIMELY AND RELIABLE RESPONSES
The management team assumes responsibility for comprehensive quality control, performance tracking of tutors and moderators, and addressing client concerns in a timely manner.
3. IMPROVED MANAGING FUNCTIONS
Passionate, collaborative, and always up for a challenge.
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