The OneClass Management Platform is a comprehensive system designed to facilitate efficient and effective management of various aspects not only within the OneClass education ecosystem but also the external users. This platform provides tools and features to streamline administrative tasks, enhance communication, and support the overall operation of OneClass.
PROJECT BRIEF
USERS
Internal Management Teams, Tutors, Moderators, Applicants, Students
Ideation, Research, User Testing, Visual Design, User Experience, Prototyping
ROLE
2017 - 2019
YEAR
Problem Statement
INTERNAL USER - Managing
OneClass Internal Management Team & Supervisor
have challenges in managing and organizing tutor and student info, relying heavily on third-party tools, facilitating collaboration among cross-functional teams, tracking performance, controlling qualities and streamlining administrative tasks.
EXTERNAL USER - Contributing
faced difficulties in providing answers efficiently and maintaining effective communication with students.
Tutors & Moderators
have to wait for such a long time to get to the next hiring step, are frustrated when first landing on the Q&A platform to answer questions.
Tutor and moderator applicants
CUSTOMER - Consuming
struggled to book Live Tutorial session by their own, access high-quality and on-time answers by tutors.
International Students
Project Timeline
Project Goal
Maximize
Work Efficiency
Minimize
Human Resources
Simplify
User Experience
Our Solution
Enhance efficiency by creating an automated and cross-functional solution that minimizes reliance on third-party tools.
Manage and streamline various administrative tasks and processes related to student information, enrollment, and academic records.
Facilitate seamless scheduling, coordination, and oversight of live tutorial sessions for both students and LT tutors.
Allow students to ask questions and receive responses from tutors. Assure prompt and timely answers without compromising on the quality of the solutions provided.
Streamline the infrastructure and processes involved in facilitating monetary transactions between parties.
PAYMENT SYSTEM
Results
By adopting a user-centered design approach, OneClass Management Platform successfully implemented a platform that maximized efficiency in tutor management, student management, Live Tutorial booking & management, payment, Q&A, quality control of updated documents. The platform's streamlined processes, centralized database, and performance tracking capabilities significantly improved the productivity and effectiveness, ultimately leading to better outcomes for the entire business model.
40x
Maximize internal teams’ work efficiency
100%
User satisfaction (OneClass internal team / Students / Tutors / Moderators / Applicants)
86%
Clients (Students) renewed service contracts
1000+
Tutors and moderators officially hired
Passionate, collaborative, and always up for a challenge.
If you're looking for a talented Senior Product Designer who can elevate your product and deliver exceptional user experiences, I am ready to embark on the journey with you. My Resume
