Tutor & Applicants Management System
The primary objective of the tutor management platform was to enhance efficiency by creating an automated and cross-functional solution that minimizes reliance on third-party tools. By building an in-house platform, we aimed to streamline the tutor management process and provide a comprehensive solution tailored to their specific needs.
Objective
Tutor Management Team / Tutors / Applicants
Users
Challenges
1. MANUAL & TIME-CONSUMING ONBOARDING
The existing tutor onboarding process relied heavily on manual data entry and document management, leading to inefficiencies and potential errors.
2. LACK OF CENTRALIZED TUTOR MANAGEMENT
The team struggled with keeping track of tutor profiles, availability, and qualifications, resulting in difficulty finding suitable tutors for specific subjects or time slots.
Performance tracking and evaluation of tutors were done manually, making it challenging to assess tutor effectiveness and provide timely feedback.
3. INEFFICIENT PERFORMANCE TRACKING
Goals
Automating the tutor management process eliminates manual and time-consuming tasks, such as scheduling, matching tutors with students, and managing administrative aspects. This automation improves efficiency by reducing human error, saving time, and allowing the team to focus on more value-added activities.
1. AUTOMATION
2. CROSS-FUNCTIONAL
By creating a cross-functional platform, we aimed to integrate various functions and departments involved in tutor management. This could include features like tutor onboarding and management, tutor registration and enrollment, scheduling and session management, payment processing, performance tracking, and reporting. Having a unified platform ensures smooth collaboration and information sharing among different teams involved in the tutor management process.
Minimizing the reliance on third-party tools is another objective of the platform. By building an in-house solution, we reduces dependency on external systems and integrations. This offers greater control over the platform's functionality, customization options, and data security. Additionally, it can potentially lead to cost savings by eliminating or reducing subscription fees associated with third-party tools.
3. MINIMIZE THIRD-PARTY TOOLS
Solutions
Based on the research findings, a user-centered design approach was adopted to create an efficient internal tutor management platform. The design process involved the following steps:
Simplified and automated the tutor onboarding process, minimizing manual data entry and paperwork.
Introduced an intuitive interface for tutors to submit their qualifications, certifications, and availability.
Implemented a review and approval system to streamline the onboarding process and ensure tutor quality.
1. STREAMLINED ONBOARDING PROCESS
Tutor Onboarding Roadmap
Tutor Onboarding Platform
Tutor Dashboard
Thorough global selection of tutors
1000+
Professional Tutors
59%
From the Top 30 universities in the US, the G13 universities in Canada, the G8 universities in Australia, and the G5 universities in the UK
39%
Bilingual tutoring
86%
Master's degree or higher
6.42%
Tutor acceptance rate
Developed a centralized database to store tutor profiles, including their qualifications, expertise, and availability.
Implemented search and filtering capabilities to quickly find suitable tutors based on subject, availability, and performance.
2. CENTRALIZED TUTOR MANAGEMENT
Tutor Management System
Designed a performance tracking system that automatically captures tutor session data, including student feedback and ratings.
Created intuitive dashboards and reports to visualize tutor performance metrics, such as session ratings, attendance, and student satisfaction.
Enabled timely feedback and coaching by providing performance insights to the tutor management team.
3. PERFORMANCE TRACKING
Tutor Management System - view question details
Results
The automated and streamlined onboarding process reduced manual effort, saving time and minimizing errors.
1. IMPROVED EFFICIENCY
The centralized database and search capabilities enabled quick and accurate matching of tutors with student requirements.
2. ENHANCED TUTOR MANAGEMENT
The performance tracking system provided real-time insights, allowing the team to identify top-performing tutors and offer timely feedback and support.
3. EFFECTIVE PERFORMANCE TRACKING
With a more efficient and effective platform, the tutor management team was able to handle a higher volume of tutor onboarding, management, and performance evaluation.
4. INCREASED PRODUCTIVITY
Passionate, collaborative, and always up for a challenge.
If you're looking for a talented Senior Product Designer who can elevate your product and deliver exceptional user experiences, I am ready to embark on the journey with you. My Resume
