Live Tutorial Booking & Management
The primary objective was to enhance students' learning experience by providing real-time support and fostering active participation. It can be particularly helpful for students who may have specific questions, need clarification on difficult concepts, or prefer a more interactive learning environment.
Introduction
User
Management Team / Students / LT tutors
Challenges
Students, Tutors, Student Development Coach Team - Live Tutorial Booking Workflow
A tutoring platform faced challenges in efficiently managing and scheduling live tutorial sessions between tutors and students. The existing process was time-consuming, lacked organization, and resulted in scheduling conflicts and delays. Tutor management, tutors and students expressed frustration with the booking system, impacting their overall experience and satisfaction with the platform.
1. MANAGEMENT TEAMS
Lacking performance track of tutors, and promptly addressing client concerns on time.
Struggled to schedule Live Tutorial sessions. Lacking flexibility to book class online, have to communicate with Student Development Coach team to manually book class.
2. CLIENTS (STUDENTS)
Lacking of functions to fulfill course info like lesson plan, student’s objectives and target skills. Struggling with view the pending bookings, booked sessions and cancelled ones.
3. LIVE TUTORIAL TUTORS
Solutions
The system enables efficient team management, allowing administrators to view and manage Live Tutorial bookings. This ensures proper control and organization of tutor and student activity on the platform.
1. MANAGEMENT SYSTEM
Live Tutorial Management System Interface
2. STUDENTS - STREAMLINED BOOKING WORKFLOWS & USER-FRIENDLY BOOKING INTERFACE
The booking system optimized the process, eliminating unnecessary steps and reducing complexity. Students could easily navigate through the booking workflow, saving time and effort.
Live Tutorial Booking Interface
3. LT TUTORS - STREAMLINED BOOKING WORKFLOWS & USER-FRIENDLY BOOKING INTERFACE
LT Tutors can efficiently prepare for online classes using the booking platform. They can easily access and manage various aspects, such as lesson planning, students' objectives, target skills, and timelines. Additionally, the platform provides a clear overview of booked and cancelled classes. It simplifies the management of tutors' available time slots and provides transparency regarding payment for each class, ensuring tutors have a comprehensive view of their earnings.
Live Tutorial Tutor Dashboard Interface
Live Tutorial Tutor Class Preparation Interface
Results
Both tutors and students experienced a more seamless and convenient booking process. They appreciated the user-friendly interface, automated notifications, and integration with personal calendars.
2. ENHANCED USER EXPERIENCE
The streamlined system resulted in increased engagement between tutors and students. Students found it easier to book sessions with their preferred tutors, fostering a stronger connection and rapport.
3. INCREASED TUTOR-STUDENT ENGAGEMENT
The management team assumes responsibility for comprehensive quality control, performance tracking of LTtutors, and addressing client concerns in a timely manner.
1. IMPROVED MANAGING FUNCTIONS
The feedback and rating system allowed for continuous improvement and quality control. Tutors could receive valuable feedback from students and make necessary adjustments to enhance their teaching approach.
4. QUALITY CONTROL AND FEEDBACK
Passionate, collaborative, and always up for a challenge.
If you're looking for a talented Senior Product Designer who can elevate your product and deliver exceptional user experiences, I am ready to embark on the journey with you. My Resume
